Request a replacement

Tell us what went wrong with your file. This survey routes your request by category so it reaches the right place, and asks only what we need to confirm the purchase and send a corrected file.

What’s the problem?

The file won’t open / is corruptedThe file opens but pages are missing, garbled, or unreadableThe contents don’t match the product descriptionSomething else

Order confirmation or email address used at purchase

We use this to confirm the file was purchased and to look up what was sent. Required.

Resolution

Confirm your email for the replacement

Pre-filled from the purchase email above when you gave one. Editable.

Anything else we should know? (optional)

We review every request and typically respond within 5–6 business days. If approved, we’ll send a corrected file. Replacements aren’t available for a change of mind — Chapter 1 is free to read before you buy, which is why we don’t offer refunds for “wasn’t what I expected.”

Submitting prepares an email in your own email app. This website doesn’t send or store your answers.